Contact information
Contact Information
Thank you for visiting Celtic Heritage Gifts. We are always happy to help with questions about your order, our products, returns, exchanges, or general enquiries.
Contact Us
For all customer service enquiries, please contact us by email:
Email: info@celticheritagegifts.ie
To help us respond as quickly as possible, please include all relevant information in your message.
For order-related enquiries, please provide:
-
Your full name
-
Your order number
-
The email address used when placing your order
-
A brief description of your query
Customer Support Hours
Our customer support team aims to respond to all enquiries as quickly as possible.
Please allow up to 2–3 working days for a response during busy periods, weekends, holidays, or peak seasonal times.
Sending multiple messages about the same query may delay response times.
Returns & Exchanges
If your enquiry relates to a return or exchange, please contact us before sending any items back.
Please include:
-
Your order number
-
Proof of purchase
-
Reason for return or exchange
Items returned without following our returns process may experience delays.
Please refer to our Returns & Refund Policy for full details.
Order & Delivery Queries
If contacting us about delivery, please include your order number so we can assist you efficiently.
Customers are responsible for ensuring that all contact and delivery details provided at checkout are correct.
Celtic Heritage Gifts cannot be responsible for delays caused by incorrect information supplied at the time of purchase.
Business & Wholesale Enquiries
For business, wholesale, collaboration, or retail enquiries, please contact:
We welcome enquiries from suitable retail partners.
Important Notice
Celtic Heritage Gifts will only contact customers through our official communication channels.
Please ensure all enquiries are sent to: